Question 1

What is Leader Health?

Accepted Answer

Leader Health is a physician-led telehealth platform that pairs comprehensive lab testing with provider-managed therapy. Your membership begins with a full biomarker panel and a clinician review, and gives you ongoing access to a care team. From there, you can add specific therapies — hormone therapy, weight management, sexual health, or peptides — when they're clinically appropriate for you. The goal is straightforward: understand your baseline first, then treat from data rather than guesswork.

Question 2

How does Leader Health work?

Accepted Answer

The process has four steps, in a deliberate order. First, you join as a member and complete a confidential health history. Second, you complete your initial lab panel at a nearby Quest location. Third, a licensed clinician reviews those results with you and, where it's clinically appropriate, builds a plan. Fourth, care is continuous: quarterly check-ins, a mid-year recheck panel, and unlimited messaging with your care team. We test before we treat, so your plan is grounded in your data rather than assumptions.

Question 3

Who is Leader Health for?

Accepted Answer

Adults who want their care grounded in objective data and managed by a clinician over time — not a one-off prescription. Membership suits people focused on hormones, metabolic health, sexual health, recovery, sleep, or longevity who value a measured, physician-led approach. Leader Health is not urgent or emergency care, and it does not replace a primary care physician.

Question 4

Do I need to visit a clinic in person?

Accepted Answer

No clinic visit is required for your care. Consultations and check-ins happen by secure video or messaging. The one in-person step is your lab draw, done at a nearby Quest location — typically a 15-minute appointment.

Question 5

Where is Leader Health available?

Accepted Answer

Leader Health launches in Texas. We are expanding to additional states on a rolling basis; if you're outside Texas, you can join the waitlist and we'll notify you when care is available where you live. Some therapies may have additional state-specific availability based on local regulations.

Question 6

Does Leader Health replace my primary care doctor?

Accepted Answer

No. Leader Health complements primary care — it doesn't replace it. We focus on the biomarkers and therapies within our scope and will always recommend you maintain a relationship with a primary care physician for general, urgent, and preventive care. We're glad to share your lab results so your PCP has the full picture.

Question 7

Who prescribes my treatment, and are the clinicians licensed?

Accepted Answer

Every prescription is written by a clinician licensed in your state, and our clinical program is led by a board-certified physician serving as Chief Medical Officer. We don't sell medication without a clinician's review — therapy is prescribed only when it's appropriate for your history, your labs, and your goals.

Question 8

How does a telehealth consult work?

Accepted Answer

Your initial consult is a structured review of your health history and lab results with a licensed clinician, by video or secure messaging depending on the visit. The clinician explains what your markers mean, answers your questions, and — if a therapy is indicated — discusses options, expected timeline, and monitoring. Follow-up check-ins happen quarterly, with messaging available anytime in between.

Question 9

What qualifies me for a therapy?

Accepted Answer

Eligibility is based on the full clinical picture — your symptoms, your history, and your lab values together — not a single number in isolation. For hormone therapy, for example, a clinician weighs your symptoms alongside confirmatory labs before prescribing. If a therapy isn't appropriate or isn't the right fit yet, your clinician will tell you and explain why.

Question 10

What if a therapy isn't working for me?

Accepted Answer

Tell your care team. We monitor response with follow-up labs and check-ins, and we adjust — dose, formulation, or approach — based on what your body and your data show. If a therapy isn't delivering the expected benefit, your clinician will reassess rather than simply continue it.

Question 11

How quickly are dosing changes made?

Accepted Answer

We make changes deliberately. For hormone therapy in particular, the body needs time to reach a steady state, so clinicians generally allow about 90 days before adjusting — premature changes lead to chasing numbers rather than treating the person. Acute issues or side effects are always addressed promptly.

Question 12

What should I do in a medical emergency?

Accepted Answer

Leader Health is not emergency care. If you are experiencing a medical emergency, call 911 or go to the nearest emergency room. For non-urgent concerns about a therapy, message your care team and we'll respond within 24–48 business hours.

Question 13

What's required before I can start TRT?

Accepted Answer

A confirmatory lab panel and a clinician's review. We confirm clinically low levels and rule out reversible causes before prescribing, consistent with responsible TRT practice.

Question 14

How often will my labs be checked on TRT?

Accepted Answer

More frequently at the start — typically your baseline, then rechecks while your protocol is dialed in, then on a routine schedule once stable. Your Membership includes the Annual Panel and a 6-Month Recheck; additional monitoring is ordered as clinically needed.

Question 15

Do you offer bioidentical hormones?

Accepted Answer

Your clinician selects the formulation based on your symptoms and history, and explains when estrogen, progesterone, or testosterone are each appropriate. We discuss FDA-approved and compounded options and the evidence behind each.

Question 16

Can I use HRT if I have specific risk factors?

Accepted Answer

This requires an individualized clinical conversation. Tell us your full history; your clinician will discuss whether hormonal or non-hormonal options are appropriate for you.

Question 17

What GLP-1 medications do you prescribe?

Accepted Answer

Clinicians may prescribe branded GLP-1 medications or compounded semaglutide or tirzepatide where clinically appropriate. We explain the difference and the current regulatory status before you start.

Question 18

I'm switching from another GLP-1 program. Do I have to restart at the lowest dose?

Accepted Answer

Not always. If you can document your current dose and tolerance, your clinician can often continue you at an appropriate level rather than restarting. Share your records during intake.

Question 19

Will I regain weight if I stop GLP-1 therapy?

Accepted Answer

GLP-1 therapy works while you take it; some weight regain is common after stopping, which is why we plan maintenance and lifestyle support alongside medication rather than treating the drug as a standalone fix.

Question 20

Will I speak with a clinician before getting a sexual health prescription?

Accepted Answer

Yes. Sexual health prescriptions follow a clinician's review of your history; we don't dispense without it.

Question 21

What is compounding, and which peptides can you prescribe?

Accepted Answer

Compounding is the preparation of a medication tailored to an individual prescription by a licensed pharmacy. Peptide availability depends on regulatory status and clinical appropriateness — our compounded medications are reviewed for clinical protocol by a regulatory compliance partner. Some peptides discussed online — for example, BPC-157 — are not currently permitted for compounding under FDA guidance; your clinician will tell you what is and isn't available and why.

Question 22

What's included in my lab panels?

Accepted Answer

Your Annual Lab Panel covers 85 biomarkers; your 6-Month Recheck Panel covers 44 markers chosen to track the systems most likely to change between annual draws. Your clinician may order additional, targeted labs when a specific therapy requires closer monitoring.

Question 23

Where do I get my blood drawn?

Accepted Answer

At any Quest Diagnostics or LabCorp location near you, coordinated through our platform. It's typically a 15-minute in-person appointment; we send the order ahead so you can simply check in.

Question 24

Do I need to fast before my labs?

Accepted Answer

For most panels, yes — generally an 8–12 hour fast (water is fine). We'll send specific prep instructions before your draw, including timing of any medications.

Question 25

How are my results reviewed?

Accepted Answer

A clinician reviews your results, flags anything outside expected ranges, and discusses them with you. Anything clinically urgent triggers prompt outreach from our team rather than waiting for your next scheduled check-in.

Question 26

Can I use labs I already have from another clinic or my doctor?

Accepted Answer

Sometimes. If you have recent, complete results — generally drawn within the last 90 days and before starting therapy — your clinician may be able to use them. If they're incomplete or out of date, we'll order what's needed. Your clinician will tell you which applies.

Question 27

I feel healthy — why test?

Accepted Answer

Because many meaningful changes in hormones, metabolism, and inflammation show up in bloodwork before you feel them. Testing gives you and your clinician a baseline to act on early and a way to measure whether a therapy is actually working — rather than relying on how you happen to feel that week.

Question 28

What if I have trouble with the blood draw?

Accepted Answer

Tell the phlebotomist if you tend to feel faint — they'll have you lie down and take it slowly. If a draw comes up short, the lab will let us know and we'll arrange a re-draw at no additional cost.

Question 29

How are my prescriptions filled?

Accepted Answer

Your medications are filled by licensed compounding pharmacies that we've vetted for clinical quality, regulatory compliance, and reliable cold-chain shipping. Our compounded medications are reviewed for clinical protocol by a regulatory compliance partner.

Question 30

How soon will I receive my medication, and how do I track it?

Accepted Answer

Once your prescription is approved and filled, it ships directly to you with tracking. Timing varies by therapy; you'll see status updates on your dashboard.

Question 31

How are temperature-sensitive medications shipped?

Accepted Answer

Medications that require cold-chain handling ship with appropriate insulation and cold packs. If your package arrives and you're unsure whether the medication is still good — for example, if the cold pack has fully melted — don't use it; contact us and we'll advise or replace it.

Question 32

Do I need to be home to receive my order? Is the packaging discreet?

Accepted Answer

Most shipments don't require a signature, and packaging is plain and discreet. We'll flag in advance if a specific medication needs a signature.

Question 33

What about needles, syringes, and sharps disposal?

Accepted Answer

Injectable therapies ship with the supplies you need. Dispose of used needles in an FDA-cleared sharps container and follow your local guidance for disposal — we include instructions and can answer questions through your care team.

Question 34

How much does Leader Health cost?

Accepted Answer

Membership is $89/month, or $849/year if you prepay annually — about two and a half months free compared to monthly billing. Membership includes your initial consult and lab review, quarterly clinician check-ins, unlimited messaging with your care team, your Annual Lab Panel (85 markers), your 6-Month Recheck Panel (44 markers), and access to all therapy categories. Therapies are priced separately and added only when prescribed.

Question 35

What does the membership include, and what costs extra?

Accepted Answer

Your membership covers your care and your two scheduled lab panels. What's billed separately: the medications themselves and any therapy-specific add-on, plus any labs ordered beyond the included panels. We separate these on purpose — so you're paying for clinical oversight continuously, and for medication only when you're actually being treated.

Question 36

How much do the therapy add-ons cost?

Accepted Answer

Therapy pricing varies by category and is shown transparently before you commit — you'll see the cost during your consult and on your dashboard before anything is charged. We don't bury therapy pricing or change it as you increase dose without telling you.

Question 37

Do you accept insurance?

Accepted Answer

Leader Health is a cash-pay service; we don't bill insurance. This keeps pricing transparent and care free of coverage restrictions. We'll provide itemized receipts you can submit to your insurer or HSA/FSA administrator for possible reimbursement, though coverage isn't guaranteed.

Question 38

Can I use my HSA or FSA?

Accepted Answer

Yes — most members can use HSA or FSA funds, and we provide itemized receipts on request. Because plan rules vary, confirm eligibility with your administrator.

Question 39

What is your cancellation and refund policy?

Accepted Answer

Monthly Membership has a 4-month minimum commitment, which reflects the time it takes to test, review, and begin a meaningful clinical plan; after that, you can cancel anytime. Annual prepay includes a 30-day money-back guarantee from your start date. Therapy add-ons can be cancelled independently of your Membership. As with all telehealth pharmacies, dispensed prescription medications can't be returned once shipped.

Question 40

Am I billed even in months I'm not on a therapy?

Accepted Answer

Yes — Membership is billed continuously because the value is ongoing: your care team, your messaging access, and your scheduled lab panels remain available whether or not you're taking a medication that month. You only pay for a therapy in the months you're prescribed it.

Question 41

What happens to my payment if I'm not approved for a therapy?

Accepted Answer

Your Membership stands on its own — labs, review, and care-team access — regardless of whether a specific therapy is prescribed. If a therapy you hoped for isn't clinically appropriate, you aren't charged for that medication.

Question 42

Is my information private?

Accepted Answer

Yes. Your health information is protected under HIPAA and handled only by your care team and the systems required to deliver your care. We don't sell your personal health information. You control who else sees it — including sharing your lab results with your own physician.

Question 43

Is Leader Health HIPAA compliant?

Accepted Answer

Yes. We operate as a HIPAA-covered service, and our vendors — including our pharmacy, lab, and platform partners — operate under Business Associate Agreements that hold them to the same standard for protecting your information.

Question 44

How is my data stored and protected?

Accepted Answer

Your data is encrypted in transit and at rest, access is limited to your care team and authorized staff on a need-to-know basis, and our platform partner maintains industry-standard security controls. Lab results, prescription records, and messages are held within this protected environment.

Question 45

Who can see my lab results and prescription records?

Accepted Answer

Your care team and you. We don't share them with employers, insurers, or third parties for marketing. You can download your results anytime to share with your own physician.

Question 46

Are my video consults recorded?

Accepted Answer

If a consult is recorded for documentation, it's stored as part of your protected medical record under the same HIPAA safeguards as the rest of your data, and it isn't shared outside your care.

Question 47

How do I delete my account and data?

Accepted Answer

You can request account deletion through support. We'll remove your account and personal data except where law requires us to retain certain medical or pharmacy records for a defined period; we'll tell you what must be retained and for how long.

Question 48

How do I reach my care team, and how fast will you respond?

Accepted Answer

Message your care team anytime through your dashboard — messaging is unlimited and included in Membership. We respond to non-urgent messages within 24–48 business hours. For anything urgent or an emergency, call 911 or go to the nearest emergency room.

Question 49

Which states is Leader Health available in?

Accepted Answer

We launch in Texas on July 1, 2026, with additional states rolling out over time. Some therapies may have state-specific availability based on local regulations. Join the waitlist and we'll notify you when we reach your state.

Question 50

Can I use Leader Health while traveling?

Accepted Answer

You can message your care team and attend consults from anywhere in a state where we're licensed. Prescriptions and lab orders are tied to the state where you're licensed for care, so let us know if you're relocating.

Question 51

Is the platform accessible?

Accepted Answer

We aim to meet WCAG 2.1 AA accessibility standards across our platform, including screen-reader support and keyboard navigation. If you need information in an alternate format or encounter an accessibility barrier, contact support and we'll assist.

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