Refunds & Cancellations
Effective Date: July 1, 2026
1. Summary
Creating a Leader Health account is free. The policies below apply to what you actually purchase. The price and terms for each purchase are disclosed to you before checkout.
| Item | Policy |
|---|---|
| Lab panels | Non-refundable once the order is placed with the lab or the draw occurs |
| Provider visits / consultations | Non-refundable once the visit occurs; any no-show / late-cancel fee is disclosed at booking |
| Therapy subscriptions | Cancel per the Subscription Terms; if the therapy carries a disclosed minimum term, that term governs; cancellation stops future charges |
| Single-purchase items | Per the terms shown at purchase; single-purchase items are not subscriptions and do not auto-renew |
| Dispensed prescription medications | Non-returnable, non-refundable once dispensed (federal and state law); safety and recall exceptions in the Shipping Policy still apply |
2. Lab panels
Lab panels are non-refundable once the order is transmitted to the laboratory or the draw is completed. If you do not complete your draw within the time window communicated to you, the order may expire and require re-ordering.
3. Provider visits and consultations
Provider visits and consultations are non-refundable once the visit occurs. If you no-show without timely cancellation, a no-show or late-cancel fee may apply as disclosed at booking. If a Provider, in their independent clinical judgment, declines to prescribe a particular therapy, you are not charged for that therapy; you are charged for the visit and any lab panels that informed that decision because those services were provided regardless of the outcome.
4. Therapy subscriptions
Therapy subscriptions (for example, a recurring medication) can be cancelled per the Subscription Terms. Minimum commitment, if any, is therapy-specific and is disclosed at checkout for that therapy — some therapies are month-to-month, some carry a disclosed minimum term (for example, 3 months). Where a minimum term applies, that term governs; cancellation during the minimum term stops future charges after the minimum term ends, and any prepaid minimum-term amount is not refunded. Cancellation outside any minimum term stops future charges effective the next billing cycle. Already-shipped medications are non-returnable and non-refundable.
5. Single-purchase items
Single-purchase items are governed by the refund and return terms shown to you at purchase. Single-purchase items are not subscriptions and do not automatically renew.
6. Dispensed medications
For safety and regulatory reasons, once a prescription medication has been dispensed and shipped, it cannot be returned to inventory and is not eligible for refund. Exceptions for shipment errors and cold-chain failures are described in the Shipping Policy.
7. How to request a refund
Email billing@myleaderhealth.com with your account email and the reason for the request. We respond within 5 business days. Approved refunds post to the original payment method within 5–10 business days, depending on your bank.
8. Chargebacks
If you initiate a chargeback with your card issuer for a charge we believe is valid, we may suspend your account pending resolution and may dispute the chargeback with documentation. Repeated improper chargebacks may result in account termination.